Keebler Phone Numbers and Emails

Toll-Free Number:

  • (800) 962-1413
Send Message

Complaints/ Feedback:

  • (800) 358-1971

Headquarters:

  • (800) 323-1768

Technical Support:

  • (708) 366-0500
    Website Issues

Keebler Emails:

Legal
CCPA Inquiries
Media
Press Inquiries
talktous@ferrarausa.com
webservices@ferrarausa.com
Website Issues
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Keebler Website:

Keebler Help Center:

Corporate Office Address:

Ferrara Candy Company
404 W. Harrison St. Suite 650
Chicago, Illinois 60607
United States

Keebler Rating Based on 386 Reviews

Rating details

2.1
more details
Product or Service Quality
Value for money
Advertised vs Delivered
Customer service

Rating stats

Rating trend

How Good is Keebler's Customer Service?

Tiffeny Art
Tiffeny Art
Feels Disappointed | Oct 19, 2023

Even though I did not talk to anyone, I wanted to let them know I bought a family pack of townhouse, crackers, and the whole box. The crackers were crushed, not happy.

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Oziel Jtc
Oziel Jtc
Feels Satisfied | Mar 23, 2023

Good.

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Eulalio Eaj
Eulalio Eaj
Feels Satisfied | Jan 26, 2023

Very happy

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Ahsan Nga
Ahsan Nga
Feels Satisfied | Jan 18, 2023

My main reason for calling was that I bought the Keebler fudge sticks on Saturday January 14th. I tried them on Sunday and the tasted stale. I checked the date on the package and its expiration date was January 16th 2023. So I returned them to the store. I wanted to let you know that someone was not watching the expiration dates or didn't rotate the product. I worked in the grocery business most of my life and never saw a Keebler product that close to the expiration date.

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Yariana Nwh
Yariana Nwh
Feels Disappointed | Oct 07, 2022

I didn't talk to anyone. I was just venting about my favorite cookie being disco

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Summary of Keebler Customer Service Calls

400 TOTAL
CALLS
02:48 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Keebler?

Product/ Service Question:

  • “Product issues”
  • “Product concern”
  • “Burnt crackers”

Request for Information Question:

  • “Inquire about a product”
  • “Question or complaint”
  • “Looking for product”

Shipping and Delivery Question:

  • “Zesta crackers package shrinkage”
  • “Package came without cookies but filled with air”
  • “Crackers wrapper not intact on every package.”

Payments and Charges Question:

  • “Over baked shortbread pecan sandies-- dark and hard.. wants coupon to receive another package.pa”
  • “Im looking to see if there any coupons that i may get that doesn't expire in a few weeks”
  • “Love your cookies aplus my 3pound dog love cream white please send me coupon in mail 3466sw35ave apt2 Gainesville fla zip 32607 mike burris”

Return/ Replace Question:

  • “Replace a coupon”
  • “Please return the Fudge town Cookie from the 1970s”

Employment Question:

  • “401k info”
  • “Job”

Other Question:

  • “Bags not sealed on the fudge stripes minis”
  • “Cookies oatmeal with raisins, discontinued?”
  • “Can y'all bring back pizzarias chip back”

About

Related Companies

Ferrero Group, Ferrero Rocher, Brachs, Ferrara Candy Company, Fannie May

Summary

Keebler is a large manufacturer of cookie and cracker products. The company was founded by Godfrey Keebler in 1853. Its headquarters is based in Battle Creek, Michigan, United States of America. Keebler is a division of the Kellogg Company. Keebler offers a broad range of cookies and crackers. The company sells their products under the following brands: Chips Deluxe, Famous Amos, Fudge Shoppe Cookies, Town House Crackers, E.L. Fudge Cookies and many more. Featured products include: Grahams Original, Ice Cream Cups, Chips Deluxe Rainbow cookies, Club reduced Fat crackers, and 100 Calorie Right Bites. The company also offers a number of dessert recipes. The Keebler slogan is "Uncommonly Good".

Keebler reviews and complaints

Keebler is ranked 298 out of 1454 in Food Manufacturers category

Area Served

Worldwide, USA

Payment Methods

American ExpressVISA

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