Keebler Reviews and Complaints | keebler.com @ Pissed Consumer

Most helpful review

Jan 04, 2018 PissedConsumer1161743 of Kodak, TN

What happened to Zesta Saltine crackers? Horrible lately.

I am so disappointed with Zesta Saltine Crackers lately. I have bought at least 2 boxes a week for several years. The past year I have noticed they aren't even browned and they are not crispy like they used to be....they taste very old and stale when I open them....yet...

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90 comments

Aug 02, 2022 Patty Mjk #2225688

I have been a regular consumer of Zesta crackers for 65 years!!! Lived off peanut butter crackers as a child and it's still my comfort food.

Over the past few years, I rarely could get a box of Zesta crackers that was crisp and brown. They were always doughy and stale. More often than not, the crackers were broken and you couldn't even put peanut butter on the whole ones because they crumbled when you tried to.

After complaining to the company twice, I now refuse to bring home any more Zesta crackers. What a shame.

1 0

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#1161743

Location

Louisville, Kentucky

Product

Keebler Zesta Original Saltine Crackers

Reason of review

Bad quality

Loss

$50

Preferred solution

Any monetary refund would be appreciated.....I am a disabled mother that has to stick to a budget. However, I would love to open a great tasting box of Zesta crackers again.

Aug 04, 2022 PissedConsumer3823805 of Florence, KY

Crushed cookies

1.0

Never heard from Keebler at all. Just wanted my money for their product and they could care less. Code was supplied on first correspondence. Tom McMahon

User's recommendation: Don't contact Keebler, they don't care.

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#3823805

Location

Florence, Kentucky

Jul 29, 2022 PissedConsumer3806705 of Palm Bay, FL

Shrinking pkg. & higher prices

I have purchased Keebler Vienna fingers cookies for years was so surprised when I opened pkg. same size pkg. but plastic holder for cookies inside was made to hold less cookies , I was shocked to see this I feel like Ive been cheated & paid more for them to do this , We as consumers dont appreciate this !! We all know prices are rising & dont mind paying more but paying more & shorting us is not right . I wont be purchasing Keebler cookies anymore too many other companies to purchase from .

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#3806705

Location

Palm Bay, Florida

New Reviewer

Jul 27, 2022 Jack R Znw

Keebler vanilla wafers

Just purchased this product which boasts of real Madagascar vanilla. This apparently means the truck delivering these cookies passed by the vanilla plantation since this is a completely flavorless cookie. It pales in flavor to the off-brand vanilla wafers sold at Aldi. A most disappointing effort on the part of Keebler.

User's recommendation: Do not purchase this product. I will not.

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#3800959

Location

Pittsburgh, Pennsylvania

Loss

Preferred solution

Full refund

New Reviewer

Jul 25, 2022 Gerry I Jcl

Having been a long time customer of the wheat crackers I have watched the price sky rocket...however now that the rackers have been reduced by half the size I am no longer a customer...

1.0

Keebler - Having been a long time customer of the wheat crackers I have watched the price sky rocket...however now that the rackers have been reduced by half the size I am no longer a customer...

This is the ,7th company whose product I have found an alternative for. I am now purchasing a wheat cracker in a box with the same ounces the cracker the size keebler used to be and I am paying ,2.29 instead of ,5.00. the new tiny size is ridiculous. Companies are forcing people to find alternatives and losing customers who never would have looked into other products.

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#3793558

Location

Farmingville, New York

New Reviewer

Jul 23, 2022 Robert M Grg

Unhappy

I have been buying your products for a long time. I recently purchased your Vienna Finger cookies. I bought them because I enjoy them and the prices have always been reasonable compared to others. As we now live in a world were corporate America has taken over, created...

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1 comment

Jul 23, 2022 Karen P Yql #2217360

A VOICE FROM AMERICA. TO CORPERATE THEIVES.

1 0

#3787538

Location

Phoenix, Arizona

Cons

Deceptive ripoff

Preferred solution

Let the company propose a solution

New Reviewer

Jul 21, 2022 Anne H Hke

Changing product

The piecrust has gotten so small you barely get a whole piece of pie per serving! Its like a joke. If I was serving this to company I would probably have to make four pies.

User's recommendation: Find another Brand.

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#3781568

Location

Virginia Beach, Virginia

Loss

Preferred solution

Full refund

New Reviewer

Jul 20, 2022 Valerie H Vkm

Bad product

I purchased a small bag at a dollar store near me for my 5 year old daughter. She opened the bag and took one bite and quickly responded with "ewww mommy, these are nasty" ...I took the bag to smell them and they smelled so old like a cardboard box or a storage place...don't need refund. Just wanted to let u know my concern

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#3779070

Location

Olathe, Kansas

Cons

Stale and broken cookies

Loss

Preferred solution

Maybe a coupon for $1.00

New Reviewer

Jul 16, 2022 Gibson G

They bought Murray's Ginger Snaps and have destroyed them.

1.0

Why didn't they keep using the same recipe?The thin, crispy, little bit spicy cookie is now a fat, undercooked, mushy sugar bomb.

User's recommendation: If you're looking for Murray's Ginger Snaps, they're gone. Save your money.

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#3767485

Location

Charlottesville, Virginia

Loss

Preferred solution

Deliver product or service ordered

Companies Similar to Keebler

New Reviewer

Jul 13, 2022 Denise D Bbm

Product issues

I bought keyboard the eight pack cheese and peanut butter and some of the packets that we've opened there's crackers with no filling

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#3756881

Location

Detroit, Michigan

Loss

Preferred solution

Full refund

Jul 10, 2022 PissedConsumer3747665 of Columbus, OH

Unsatisfied

I have bought two of yall's multiple packs of cheddar sandwich the first box had three packs missed up. I just got another one 3-4 days ago and again already I have came across 3 more . Instead of having 6 sandwich it has three sandwiches and three single crackers.

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#3747665

Location

Columbus, Ohio

New Reviewer

Jul 09, 2022 Daniel D Fxh

Why did you ruin the taste of Vienna Fingers? The new recipe that says vanilla fudge is horrible. I used to buy 2-3 packages at a time .

I am so disappointed you changed the recipe of Vienna fingers The new ones that say vanilla fudge are horrible . The cookie is not as good neither is the filling . Its awful. I will be returning the package I havent open to the store . You just ruined the best cookie on the market. Bring back original recipe.

User's recommendation: Don’t buy new recipe vIenna finger cookies.

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#3746532

Location

Elizabethtown, Kentucky

Loss

Preferred solution

Deliver product or service ordered

New Reviewer

Jul 07, 2022 Pat M Yiy

They screwed up Vienna fingers. Been buying them for almost 60 years and they screwed them up.

1.0

Why mess up something thats been good and consistent for so many years. Why dont you chop off a foot since its the same boring foot you had your whole life. It seems to serve you OK but you better chop it off just to be different.

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#3740562

Location

Gravois Mills, Missouri

Pros

Used to be reliable company

Cons

Completely ruined the cookies

Preferred solution

Apology

New Reviewer

Jul 02, 2022 Tina L Yyl of Monroe, MI

Complaint about a product

I bought Keebler Pecan Sandies yesterday and was disappionted with the product. They are smaller then before and did not taste the same they tasted stale. It has been a few years since I bought these cookies and I will never buy them again. Very dissatisfied customer.

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#3725913

Location

Monroe, Michigan

Loss

Preferred solution

Full refund

New Reviewer

Jul 01, 2022 Margaret B Vdm

Product issues

I purchased the 12-1oz. packs / pouches of your fudge strips minis for a party today at the Meijer Hill Rd store in Michigan... When I got home I opened the box and counted the packages... I was shorted 1 pack... There was only 11 in the box with several cookies loose pieces... Not sure what happened with your packaging department... But I would like this rectified... Looking forward to your reply... Margaret Burke

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#3723704

Location

Mundy, Michigan

Preferred solution

Let the company propose a solution

New Reviewer

Jun 30, 2022 Mary S Oin

All the cookies were Buckets

E>L>Fudge double stuff package was all Buckets. Not complaining but when my grandson-husband and myself have them we guess before we look to see whom we have. All BUCKETS-I told my grandson that the other elves were in time out!

User's recommendation: Buy them they are GREAT!

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#3719493

Location

Ulysses, New York

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Website	3/5
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Billing Practices	2/5
Discounts and Special Offers	2/5
Customer service	2/5

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Keebler Reviews

What happened to Zesta Saltine crackers? Horrible lately.

Crushed cookies

Shrinking pkg. & higher prices

Keebler vanilla wafers

Having been a long time customer of the wheat crackers I have watched the price sky rocket...however now that the rackers have been reduced by half the size I am no longer a customer...

Unhappy

Changing product

Bad product

They bought Murray's Ginger Snaps and have destroyed them.

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Product issues

Unsatisfied

Why did you ruin the taste of Vienna Fingers? The new recipe that says vanilla fudge is horrible. I used to buy 2-3 packages at a time .

They screwed up Vienna fingers. Been buying them for almost 60 years and they screwed them up.

Complaint about a product

Product issues

All the cookies were Buckets

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