Most helpful review

What happened to Zesta Saltine crackers? Horrible lately.

I am so disappointed with Zesta Saltine Crackers lately. I have bought at least 2 boxes a week for several years. The past year I have noticed they aren't even browned and they are not crispy like they used to be....they taste very old and stale when I open them....yet...
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90 comments
#2225688

I have been a regular consumer of Zesta crackers for 65 years!!! Lived off peanut butter crackers as a child and it's still my comfort food.

Over the past few years, I rarely could get a box of Zesta crackers that was crisp and brown. They were always doughy and stale. More often than not, the crackers were broken and you couldn't even put peanut butter on the whole ones because they crumbled when you tried to.

After complaining to the company twice, I now refuse to bring home any more Zesta crackers. What a shame.

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ID
#1161743 Review #1161743 is a subjective opinion of poster.
Location
Louisville, Kentucky
Product
Keebler Zesta Original Saltine Crackers
Reason of review
Bad quality
Loss
$50
Preferred solution
Any monetary refund would be appreciated.....I am a disabled mother that has to stick to a budget. However, I would love to open a great tasting box of Zesta crackers again.

Crushed cookies

Never heard from Keebler at all. Just wanted my money for their product and they could care less. Code was supplied on first correspondence. Tom McMahon

User's recommendation: Don't contact Keebler, they don't care.

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ID
#3823805 Review #3823805 is a subjective opinion of poster.
Location
Florence, Kentucky

Shrinking pkg. & higher prices

Keebler - Shrinking pkg. & higher prices
I have purchased Keebler Vienna fingers cookies for years was so surprised when I opened pkg. same size pkg. but plastic holder for cookies inside was made to hold less cookies , I was shocked to see this I feel like Ive been cheated & paid more for them to do this , We as consumers dont appreciate this !! We all know prices are rising & dont mind paying more but paying more & shorting us is not right . I wont be purchasing Keebler cookies anymore too many other companies to purchase from .
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ID
#3806705 Review #3806705 is a subjective opinion of poster.
Location
Palm Bay, Florida
New Reviewer

Keebler vanilla wafers

Just purchased this product which boasts of real Madagascar vanilla. This apparently means the truck delivering these cookies passed by the vanilla plantation since this is a completely flavorless cookie. It pales in flavor to the off-brand vanilla wafers sold at Aldi. A most disappointing effort on the part of Keebler.

User's recommendation: Do not purchase this product. I will not.

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ID
#3800959 Review #3800959 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Loss
$4
Preferred solution
Full refund
New Reviewer

Having been a long time customer of the wheat crackers I have watched the price sky rocket...however now that the rackers have been reduced by half the size I am no longer a customer...

Keebler - Having been a long time customer of the wheat crackers I have watched the price sky rocket...however now that the rackers have been reduced by half the size I am no longer a customer...
This is the ,7th company whose product I have found an alternative for. I am now purchasing a wheat cracker in a box with the same ounces the cracker the size keebler used to be and I am paying ,2.29 instead of ,5.00. the new tiny size is ridiculous. Companies are forcing people to find alternatives and losing customers who never would have looked into other products.
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ID
#3793558 Review #3793558 is a subjective opinion of poster.
Location
Farmingville, New York

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Verified Reviewer
New Reviewer

Unhappy

I have been buying your products for a long time. I recently purchased your Vienna Finger cookies. I bought them because I enjoy them and the prices have always been reasonable compared to others. As we now live in a world were corporate America has taken over, created...
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1 comment
#2217360

A VOICE FROM AMERICA. TO CORPERATE THEIVES.

ID
#3787538 Review #3787538 is a subjective opinion of poster.
Location
Phoenix, Arizona
Cons
  • Deceptive ripoff
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Changing product

The piecrust has gotten so small you barely get a whole piece of pie per serving! Its like a joke. If I was serving this to company I would probably have to make four pies.

User's recommendation: Find another Brand.

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ID
#3781568 Review #3781568 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Loss
$2
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Bad product

Keebler - Bad product
Keebler - Bad product
I purchased a small bag at a dollar store near me for my 5 year old daughter. She opened the bag and took one bite and quickly responded with "ewww mommy, these are nasty" ...I took the bag to smell them and they smelled so old like a cardboard box or a storage place...don't need refund. Just wanted to let u know my concern
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ID
#3779070 Review #3779070 is a subjective opinion of poster.
Location
Olathe, Kansas
Cons
  • Stale and broken cookies
Loss
$1
Preferred solution
Maybe a coupon for $1.00

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Verified Reviewer
New Reviewer

They bought Murray's Ginger Snaps and have destroyed them.

Why didn't they keep using the same recipe?The thin, crispy, little bit spicy cookie is now a fat, undercooked, mushy sugar bomb.

User's recommendation: If you're looking for Murray's Ginger Snaps, they're gone. Save your money.

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ID
#3767485 Review #3767485 is a subjective opinion of poster.
Location
Charlottesville, Virginia
Loss
$2
Preferred solution
Deliver product or service ordered
New Reviewer

Product issues

I bought keyboard the eight pack cheese and peanut butter and some of the packets that we've opened there's crackers with no filling
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ID
#3756881 Review #3756881 is a subjective opinion of poster.
Location
Detroit, Michigan
Loss
$2
Preferred solution
Full refund

Unsatisfied

I have bought two of yall's multiple packs of cheddar sandwich the first box had three packs missed up. I just got another one 3-4 days ago and again already I have came across 3 more . Instead of having 6 sandwich it has three sandwiches and three single crackers.
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ID
#3747665 Review #3747665 is a subjective opinion of poster.
Location
Columbus, Ohio
New Reviewer

Why did you ruin the taste of Vienna Fingers? The new recipe that says vanilla fudge is horrible. I used to buy 2-3 packages at a time .

Keebler - Why did you ruin the taste of Vienna Fingers? The new recipe that says vanilla fudge is horrible. I used to buy 2-3 packages at a time .
Keebler - Why did you ruin the taste of Vienna Fingers? The new recipe that says vanilla fudge is horrible. I used to buy 2-3 packages at a time .
I am so disappointed you changed the recipe of Vienna fingers The new ones that say vanilla fudge are horrible . The cookie is not as good neither is the filling . Its awful. I will be returning the package I havent open to the store . You just ruined the best cookie on the market. Bring back original recipe.

User's recommendation: Don’t buy new recipe vIenna finger cookies.

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ID
#3746532 Review #3746532 is a subjective opinion of poster.
Location
Elizabethtown, Kentucky
Loss
$4
Preferred solution
Deliver product or service ordered
New Reviewer

They screwed up Vienna fingers. Been buying them for almost 60 years and they screwed them up.

Why mess up something thats been good and consistent for so many years. Why dont you chop off a foot since its the same boring foot you had your whole life. It seems to serve you OK but you better chop it off just to be different.
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ID
#3740562 Review #3740562 is a subjective opinion of poster.
Location
Gravois Mills, Missouri
Pros
  • Used to be reliable company
Cons
  • Completely ruined the cookies
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Complaint about a product

I bought Keebler Pecan Sandies yesterday and was disappionted with the product. They are smaller then before and did not taste the same they tasted stale. It has been a few years since I bought these cookies and I will never buy them again. Very dissatisfied customer.
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ID
#3725913 Review #3725913 is a subjective opinion of poster.
Location
Monroe, Michigan
Loss
$4
Preferred solution
Full refund
New Reviewer

Product issues

I purchased the 12-1oz. packs / pouches of your fudge strips minis for a party today at the Meijer Hill Rd store in Michigan... When I got home I opened the box and counted the packages... I was shorted 1 pack... There was only 11 in the box with several cookies loose pieces... Not sure what happened with your packaging department... But I would like this rectified... Looking forward to your reply... Margaret Burke
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ID
#3723704 Review #3723704 is a subjective opinion of poster.
Location
Mundy, Michigan
Preferred solution
Let the company propose a solution
New Reviewer

All the cookies were Buckets

E>L>Fudge double stuff package was all Buckets. Not complaining but when my grandson-husband and myself have them we guess before we look to see whom we have. All BUCKETS-I told my grandson that the other elves were in time out!

User's recommendation: Buy them they are GREAT!

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ID
#3719493 Review #3719493 is a subjective opinion of poster.
Location
Ulysses, New York

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